This Privacy Policy explains how Chaverim Manchester handles personal information when users access the Chaverim mobile app, browser website, dispatcher tools, and related backend services.
Who We Are
Chaverim Manchester operates a volunteer dispatch and responder platform used to manage community assistance requests, responder assignments, operational updates, and related services.
Information We Collect
Depending on how the system is used, we may process:
- Account information: name, username, role, unit number, contact details, and profile photo.
- Call and dispatch information: caller name, caller phone number, address, postcode, notes, incident type, assigned responders, ETA, call status, and activity history.
- Location information: call locations used for dispatch, mapping, and navigation to the caller address.
- Vehicle information: number plate lookup results, make, colour, fuel type, MOT/tax status, and related call notes.
- Photos and uploads: gallery photos, profile photos, RV/radiator/damage report photos, and related captions or folders.
- Notification data: device push notification tokens and notification preferences.
- Technical data: app version, device platform, server logs, timestamps, and diagnostic information needed to keep the service working.
How We Use Information
We use information to:
- Create, dispatch, manage, and close assistance calls.
- Assign responders and show relevant operational information to authorised users.
- Send operational notifications, SMS updates, and service alerts.
- Support navigation and call location accuracy.
- Manage gallery uploads, vehicle/RV/radiator records, and damage reports.
- Maintain security, audit activity, troubleshoot faults, and improve reliability.
Sharing Information
Information is shared only where needed for operating the service, supporting users, or complying with legal requirements. Access is role-based, so users only see information appropriate to their role.
We may use trusted service providers for:
- Maps and address lookup services.
- Vehicle lookup services.
- SMS delivery.
- Push notifications.
- Hosting and backend infrastructure.
Third-Party Services
The platform may use third-party services including Google Maps, Firebase Cloud Messaging, DVLA vehicle enquiry services, and SMS providers. These services may process data as required to provide their functions.
Permissions
The app may request permissions such as notifications, camera, photos, phone, microphone, and background app refresh where needed for operational features. Chaverim no longer tracks responder device locations or collects background location data. Maps are used for call addresses only. Users can manage permissions in their device settings.
Data Retention
We keep information for as long as reasonably needed for operational records, safety, audit, support, and legal purposes. Data may be deleted or corrected where appropriate and where this does not conflict with operational or legal requirements.
Security
We use role-based access controls and operational safeguards to protect information. No system is completely risk-free, but we take reasonable steps to protect data from unauthorised access, loss, or misuse.
Children
The Chaverim platform is intended for authorised organisation users and is not directed at children under 13.
Your Choices
Users can manage app permissions through their device settings. Account or data access requests should be made through Chaverim Manchester administration.
Contact
For privacy questions or data requests, contact Chaverim Manchester administration.